Liberal Arts – English Business Communication

2014 /2557

  1. Working Procedure Guidebook for Trainees in Qatar Airways
  2. Visa guide of France and Switzerland
  3. The Study of Finnair’s ground handling service process
  4. The Study of Aeronautica Padio of Thailand
  5. The Process of Insurance Agains Loss Policy
  6. Instruction Manual of Micros Fidelio Program basic for Reservation
  7. Improving Sales Process
  8. How to Update an Accommodation for Thai Tourist with in mind System
  9. Bangkok Tourist Guide
  10. Aviation Security Training
  11. A Guide Tour for Eating and Staying at Asoke
  12. A Study of Satisfaction with Intra-Organizational Communication A Case study of Thai Samile Airway
  13. Customer Satisfaction and Requirement of Thai Smile Airways
  14. Customer Satisfaction Surveys and Questionnaire in Spa and Health Club
  15. Explore the BTS route Krungthonburi-Bang Wa Station
  16. MAIL SALE AND CLAIM OF THAI CARGO
  17. Manual of Prepare Training
  18. Marketing communication of Light Premium Class Airline in new media In case study Facebook of Thai Airways 
  19. Passenger Operation Department
  20.   Preparation document process for operation of crew
  21. Press Conference for Public Relations
  22. Service Charge Management System of DHL Forwarding Thailand Co.,Ltd
  23. Sightseeing on Source of Culture at Klong Bang Luang
  24. The Preparation of Ground Penetrating System Training Manual and the Evaluation of Using
  25. The Procedure Customer Service Agent for trainee of Philippine Airlines
  26. THE REDUCING OF LOST, DAMAGED AND DELAYED PRODUCT OF THE AIR CARGO AT THAI AIRWAYS INTERNATIONAL PUBLIC COMP
  27. Vocabulary Abbreviation Conversation and Beginning of Working Procedures in MAGIC Call Center Department Mi
  28. Vocabulary and Abbreviation of Logistics in International Shipping
  29. ASEAN way
  30. Communication skills for creating impression
  31. Dealing with Thais special service department
  32. English for airline industry A study of Thais aviation personnel development department and general Procurement
  33. Flight document a study of Jordanian Airline
  34. One day trip in Bangkok
  35. Organizing an event the power of wisdom
  36. Tourist attraction for kids and family
  37. Vocabularies and conversation for the hotel business
  38. Written communication in the workplace with CP all public Company Limited

2015 /2558

  • 1. Techniques for Coping with Emergencies of the Guests in the Hotel
  • 2. The process of working in In-flight Service Department
  • 3. Manual in Operation for Front Office Staff
  • 4. How to Make Room Reservation by Website Agebt
  • 5. Studying documents about export for Air fright
  • 6. Process foe work in Aviation Language and Personnel Development Department: Thai Airways<br />
  • 7. Adidas Group Shipping Manual
  • 8. Study Tour Project
  • 9. The Operation of Reservation and Reception
  • 10. Conclusion of Customer Service and Training coordinator
  • 11. How to use Amadeus and English for Hotel Business
  • 12. Touris Attractions in Nakhon Si Tammarat Provice
  • 13. Performance of the Operations Department of Samg Thai Groups of Company
  • 14. English Conversations and Vocabularies at Front office Department
  • 15. Working operation in Asset Management Department CAT Telecom
  • 16. Terminologies and abbreviations in the organizational communication of Bangkok Produce Merchandising Co.,Ltd
  • 17. Films for Cars Buildings
  • 18. A study of import export documents and vocabularies
  • 19. AE Operation Jindasiam Packaging Co., Ltd
  • 20. The procedure for roadshow/event activities of Siam Ed-Taro Limited Partnership
  • 21. Travel Styles in Thailand
  • 22. Crago and Mail Operation
  • 23. Operating Procedure for Virtual Office Department and Stream People Department: Stream I.T. Consulting
  • 24. English for Communication in Division of Building Management CAT
  • 25. Operating Procedures for Meeting Department and Aviation Personnel Development Department Thai Airways International
  • 26. English for Hotel Staff Food and Beverage
  • 27. Front office Operation
  • 28. Equipment inside Warehouse
  • 29. The Process of Housing Loan Approval by FICO Program

Abstract

SS Pro Art Limited company is the production and distributing company of public printing works. Proofreading is the necessary function that the company has done by many departments before delivering the products or services to the customers. Previously, there was a proofreading by manual process, which took long time and less efficient than innovative method. Lately, there is a development of proofreading function by accurate and fast program that is more effective and efficient for the company. It reduces problems and mistakes of proofreading function. Significant word: Spell-checking/Proofreading/ Use of program

Abstract

Thai smile Airways Company Limited is the regional airlines company and wholly owned the subsidiary of Thai Airways, based in Thailand. Thai smile Airways flights currently fly domestically and
internationally. At the moment, Thai smile is a popular and well-known airlines in Thailand. The company has to provide goods, equipment and foods for all in-flight services. This duty is very crucial for creating a good service. However, this duty is quite complicated because it has to deal with many kinds of documents. Moreover, the approval processes from purchasing department is also complicated. According to the complications stated above, trainee decided to do the project under the topic of “The processes of working in In-flight Service Department”. The main objective of this project is to explain and clarify the working processes for In-flight Service Department. The content will include the steps for purchasing materials. Additionally, this project will specify about the types of documents that are used for ordering and purchasing goods, equipment, and foods. All of this information will be presented in the format of Cooperative Education Project. Hopefully, this project would possibly be benefited to the new employees of the In-flight Service Department and the others who are interested in working process of In-flight Service Department.

Keywords: Purchasing/ documents/ goods/ equipment/ materials/ processes

Abstract

Triple Two Silom Hotel is located on 222 Silom road, Suriyawong, Bangrak, Bangkok 10500. It is four – star hotel which provides accommodations for 75 rooms with all service and facilities. I am in charged of the line operator and show room inspector for guests. According to the above assign task, I am interested in doing the project named “Manual in Operation for Front Office Staff”. In the project, it includes the process of operator, the process of show room, conversation with customers after check in and conversation for show room. I hope it is essential and this might be advantageous for the company staff and other cooperative education students in using this manual effectively as a pilot.

Keyword : Process / Customer / Conversation / Checkin

Abstract

SS Pro Art Limited company is the production and distributing company of public printing works. Proofreading is the necessary function that the company has done by many departments before delivering the products or services to the customers. Previously, there was a proofreading by manual process, which took long time and less efficient than innovative method. Lately, there is a development of proofreading function by accurate and fast program that is more effective and efficient for the company. It reduces problems and mistakes of proofreading function.

keyword:Spell-checking/Proofreading/ Use of program

Abstract

Thailand is among the world’s largest exporter of several garment products and accessory, for example fabric, inner wear and underwear. Thai ParfunCo.Ltd.Branch 00002 situated at PhutthamonthonSai 4. If focuses on export wholesale and retail of all kinds of products categories. During my internship cooperate from the session on May 10, 2016 to September 2, 2016. I was assigned as trainee coordinator. I was responsible for preparing and handling all export documents for Air Freight and Coordinating with a wide range of agent’s supplier. Most of the export documents are based on various details, information and technical terms. This caused a problem for trainee because it took time to study documents required for Air Freight. In order to tackle the problem, the project called “Study about Export Documents for Air Freight” is prepared. This project focuses on collecting and studying details, information, vocabularies and abbreviation related with the export documents. The documents comprising six forms are as follows: 1. Invoice, 2.Packing List, 3. Booking, 4. Air Way Bill, 5. Export Declaration Control, 6. Billing. The objectives of this project are to provide informs, details, vocabularies and abbreviation in export documents and it also aims to be a source of information that will help staff and trainee handle export documents more efficiently and effectively.

Keywords: Export Documents for Air Fright / Vocabularies / Abbreviation

Abstract

Nice Apparel Co. Ltd (Nonthaburi) generates and exports sportswear cargoes for the well known brands such as; Adidas and Nike. There are many differences in procedure methods and shipping exceptions to other countries. The problems always occur in personnel section. They work inconsistently and they also have some problems to communicate with customers because Adidas Group Shipping Manual is published in English. This English Manual uses a lot of technical vocabularies and abbreviations. Especially in rush working timeline, It could time consuming and it also creates misunderstanding among the workers. It is because English proficiency of each worker is different. The Trainee decided to solve the problems thatpreviously pointed out by translating English version Adidas Group Shipping Manual into Thai in order to eliminate the misunderstanding about the procedure methods and shipping exceptions in other countries Hopefully when this manual is translated into Thai version. All workers could possibly follow the guidelines stated in manual clearly and accurately. This would be resulted in higher standard of the company working performance and it would soon lead to the recognition and success of the organization.

Keyword : Manual / Translation/ Adidas / misunderstanding / English Vocabulary / Abbreviation

Abstract

Nice Apparel Co. Ltd (Nonthaburi) generates and exports sportswear cargoes for the well known brands such as; Adidas and Nike. There are many differences in procedure methods and shipping exceptions to other countries. The problems always occur in personnel section. They work inconsistently and they also have some problems to communicate with customers because Adidas Group Shipping Manual is published in English. This English Manual uses a lot of technical vocabularies and abbreviations. Especially in rush working timeline, It could time consuming and it also creates misunderstanding among the workers. It is because English proficiency of each worker is different. The Trainee decided to solve the problems thatpreviously pointed out by translating English version Adidas Group Shipping Manual into Thai in order to eliminate the misunderstanding about the procedure methods and shipping exceptions in other countries Hopefully when this manual is translated into Thai version. All workers could possibly follow the guidelines stated in manual clearly and accurately. This would be resulted in higher standard of the company working performance and it would soon lead to the recognition and success of the organization.

Keyword : Manual / Translation/ Adidas / misunderstanding / English Vocabulary / Abbreviation

Abstract

Nice Apparel Co. Ltd (Nonthaburi) generates and exports sportswear cargoes for the well known brands such as; Adidas and Nike. There are many differences in procedure methods and shipping exceptions to other countries. The problems always occur in personnel section. They work inconsistently and they also have some problems to communicate with customers because Adidas Group Shipping Manual is published in English. This English Manual uses a lot of technical vocabularies and abbreviations. Especially in rush working timeline, It could time consuming and it also creates misunderstanding among the workers. It is because English proficiency of each worker is different. The Trainee decided to solve the problems thatpreviously pointed out by translating English version Adidas Group Shipping Manual into Thai in order to eliminate the misunderstanding about the procedure methods and shipping exceptions in other countries Hopefully when this manual is translated into Thai version. All workers could possibly follow the guidelines stated in manual clearly and accurately. This would be resulted in higher standard of the company working performance and it would soon lead to the recognition and success of the organization.

Keyword : Manual / Translation/ Adidas / misunderstanding / English Vocabulary / Abbreviation

Abstract

The tourism industry is one of the service sector has a critical role in economic development. Due to draw foreign tourists a lot. And an industry that are relevant to many other types of business services. To provide convenience and value to travelers who purchase travel services. You need to be prepared. Important documents of entrepreneurs for accuracy prior to departure is a major reason to upgrade to the standard of practice within organizations must operate in the same direction. OPERATION department has collected information be compiled by an attacker to perform real self and the people in the company to introduce it properly. To study the patterns of behavior of the company’s First World Tour and to make a working model is more concise. And shorten the working time of each department carefully. The work must race against the clock. But the most effective The process of division OPERATION are quite detailed. Therefore, it is imperative highly important to create a project about the procedures of the department OPERATION to benefit the company’s First World Tour Co-op students and the next generation. The results of the work in its first post World Tour can work the steps properly and simplicity to enhance the operational features can be used in the department OPERATION. The truth:
1. Reduction of inquiry in the work of the department OPERATION.
2. Increased accuracy in practice even more.
3. To save internal resources of the company’s First World Tour.

Keywords :PROCEDURES DEPARTMENT OPERATION

Abstract

This company is a global leader in Testing, Inspecting and giving Certification (TIC) related to delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.It also has management systems agreeing with the International provision. Moreover, this companyprovides a training service needed a standard qualification. The company has a specialservice beneath “Providing one-stop service and innovative solutions in QHSE management.For the internship, we were assigned to work as a Customer Service (CS) and Training Coordinator. In the training project, we have to contact withclients and the main company abroad to permit giving certification. This is to confirm us how to use and to be good at writing and reading, so we realized in thenecessity of using English for the operation. In addition, we found many obstacles every day, some cases we solved the problems we face. Then, this reportcollectedissue that we found our work. “Conclusions of Customer Service and Training Coordinator”and we expected this project will be useful to this company.

Keywords: Communicate /English Skills /Translation / Customer Service/ Training

Abstract

Bandara Suites Silom Bangkok is located on the center of business area and the places of amusement. It is four-star hotel with 240 rooms and facilities such as two swimming pools, fitness center, Jacuzzi, sauna, meeting room and National and Thai restaurant. The assigned duties are reception which is a part of Front Office department. Our routine duties is to deliver fine and awesome service to the guests, to welcome guest to the hotel, to register or check-in the guests upon arrival and to settle the bill or check-out upon departure by using Amadeus. Moreover, English communication skills with guests are very important for Receptionists. According to the importance stated above, we decided to do project on the Topic of “How to use Amadeus and English for Hotel Business.” We do hope that this project will benefit trainees and new staff to learn and understand how does the basic functions of Amadeus work. More importantly the advantage is knowing polite English Communication in Hotel Business. This project might possibly lead to the increase of work efficiency and the better hotel standard image.

Keywords: Amadeus/Check-in, Check-out/Communication

Abstract

Tourism Authority ofThailand is located at 1600 phetchaburi road,,Bangkok 10400 It is State owned enterprises under the supervision of the Ministry of Tourism and Sports The aim of the TAT is to promote tourism in Thailand. During my internship cooperate education session from May 30, 2016 to September 2, 2016. I work in tourist information division. I am assigned to give information to tourist, to collect information about tourist attractions and etc. According to the above assigned tasks, I am interested in doing the project about the Tourist attractions In Nakhon Si Thammarat province .In the project , it includes the tourist attractions in Nakhon Si
Thammarat province and Traditions in Nakhon Si Thammarat province. The objective of the project are to study about the generality in Nakhon Si Thammarat, tourist attractions and the Traditions in nakhon Si thammarat province. I do hope this project will help the staff and other co-op education students to work more efficiently.

Abstract

Sang Thai Groups of Company CO., Ltd is located on 77/151 35thFloor, Sinsathorn tower, Krungthonburi road, Klonngtonsai, Klongsarn, Bangkok. Sang Thai Groups is the Thailand’s leading shipping by general cargo ship. During cooperative educational session, I work as a trainee in the Operation Department and my responsibilities include inspecting fleet of ships, checking International Safety Management, Checking e-mail, collecting the paint consumption and etc. According to the above assigned tasks, I am interested in doing the project about Performance of the Operation Department of Sang Thai Groups of Company. In the project it includes Performance of the Operations Department of Sang Thai Groups, Coordinating between head office and fleet of ships and vocabularies and abbreviations operating in Operation Department. I do hope it will help company staff and other co-op education students to perform duties more efficiently.

Keywords: Inspection Fleet of ship/ Coordinating/ Vocabulary and Abbreviation

Abstract

Ramada plaza Menam Bangkok Riverside, Is the hotel 5 stars located chaophaya river the skyline of Bangkok. There is also a facility such as Swimming pool Bali Style Spa Fitness and 9 dinning room. Service those guest stay in the hotel, so impressed from first. In operate this time. The production had to act duty in the position guest service agent of the front office department. Assigned to do service and communication with customer as the production is trainee about English language. Making my production is know that communication skill has important to create a good image for the hotel. In addition, we was found that greeting and communication under booking the reservation, Check in, Giving information to the guest, Solving problem related to the guest, Check out and Vocabulary is using for front office, Which is very important to the operation. Therefore, The production has preparing project title is named “English Conversations and Vocabularies atFront office Department”. Hopefully this project make useful communication to student, employees, teacher and those who are interested.

Keyword: Conversation/ Vocabulary for front office

Abstract

CAT Telecom Public Company Ltd. Is the state owned company that runs Thailand is international telecommunications intrasructure,induding it’s international geteways,sattite, and submarinc able network connetion. I work as an interchip in the position of sales coordinator.at Asset Developmen I found that there are many problems about working operation that may can see operational error. Therefore, I’m interested in preparing the project Working Operation in Asset Management Department (CAT Telecom) the objectives of the project are 1.To study working operation at asset development department. 2.To get the knowledge aboutrental space of CAT telecom I hope this project will be benefitial to new staffs and anyone who is interested in working operation at AssetDevelopment department of CAT Telecom.

Keyword : Operation,Assets Deverlopment , Rental space

Abstract

Bangkok Produce Merchandising Co., Ltd a group of commercial animal feed. In CP a private company focused on making trades raw materials that can be processed for animal feed, such as corn, soy, wheat, fish meal, etc. During my Internship I work in Cooperate Communication Department session form May 30,2016 to September 2,2016. My responsibilities are doing the news clipping , recording software , collecting the database about labor law, taking photographs and etc. According to the above assigned task , I am interested in doing the project “Terminologies and abbreviations in the organizational communication of Bangkok Produce Merchandising Co.,Ltd” In the project it includes in the organizational communication and abbreviations in the organizational communication. The objectives of this project are to study about terminologies in the organizational communication and abbreviations in the organizational communication . I hope that this project will benefit the company staff
and other co-op education student to perform duties more efficiently.

Keywords: Terminologies / Abbreviations / corporate communications.

Abstract

Vichai car accessory is a private business sector that offers the film for vehicles and buildings. The company provides quality products for all customers and prepares the good films for automobiles and buildings. Vichai car accessory serves the variety of quality films for customers and supports the customers to choose the suitable films for cars and buildings. From the internship, I worked in Purchasing and sale Department of the organization. I found that many customers had problems about the selection of films and don’t have the knowledge to choose the qualified films for their need. Therefore, I am interested in preparing the project “Films for cars and buildings” The purpose of this project is to study and collect types of films for car and buildings, I hope that this project will benefit for people who are interested in film for cars and buildings.

KeyWords: Films ,Cars, Buildings

Abstract

The company Landco Sport & Musical Co, Ltd is a company that operates the import and export products, sports equipment and instrument. With customers in domestic and many other countries such as Myanmar, Cambodia, Laos, Bangladesh, Sri Lanka, Vietnam, Malaysia, Singapore Indonesia and other. As I work on internship. I found many problems with the importexport document and English communication. Therefore, I am interested in prepening the project “A study of import-export documents and vocabularies.” The objectives are 1) to study import-export documents. 2) to study importexport vocabularies. This project will be beneficial to the cooperative education student for understanding about business.

Keywords : Import / Export / Business vocabularies

Abstract

Nowadays, the industrial packaging is the industry that is related to other industries. All of the products areproduced from the factory and it will be sent to the customers. Jindasiam Packaging Co., Ltd was established in 1991, and provided services to customers who used corrugated paper box packaging more than 24 years. Every year, the Company produces a quality products more than 5 million pieces. Ithas also been trusted from 2,000 customers from all of the country. During my internship cooperative education session from 30 May to 2 September 2016, I was assigned as a trainee in Accounting Executive position of Jindasiam Packaging Company. I was responsible for 1.contacting and getting the order from the customer. 2.coordinating between customer and company personnel. 3.tracking and preparing for delivery and 4.managing the documents that used in the manufacturing process. According to the reasons above, the project “AE Operation : Jindasiam Packaging Co., Ltd” is prepared. It focuses on procedure of working as an Accounting Executive position. The objectives of this project are to provide working process of Accounting Executive position of Jindasiam packaging company and it also aims to be a source of information that will help staff and trainee to work more effectively and efficiently.

Keywords : Working procedure / Accounting Executive / The industrial packaging

Abstract

Siam Ed-Taro Limited Partnership is located at 804 Tabtong Soi. Petchkasem88 Petchkasem Road, Bangkaenuae, Bangkae, Bangkok, Thailand. Free downloaded online magazine company for high School students. During my internship cooperate education session from May 30, 2016 to September 2, 2016. We work as Marketing & Supporting content team. Our responsibilities included providing activities and game, coordinating with different schools, summarizing English and etc. According to the above assigned tasks, We are interested in doing the project about the procedure for roadshow and event activities of Siam Ed-Taro Limited Partnership. In the project it includes the procedure for roadshow and event activities and English vocabularies used in roadshow and event. The objectives of the project are to study the procedure for roadshow and event activities and to study vocabularies used in roadshow event. We hope this project will benefits the staff and other co-op education students to work effectively and efficiently.

Keyword: Vocabularies / Roadshow / Event

Abstract

Tourism Authority of Thailand is located at 1600 New Phetchaburi Road, Makkasan, Ratchathevi, Bangkok 10400, Thailand. The Tourism Authority of Thailand is a state-owned enterprise under the supervision of the Ministry of Tourism and Sports. The aim of the TAT is to promote tourism industry in Thailand. During my internship cooperate education session from May 30, 2016 toSeptember 2, 2016. We work in Tourist information Division and The America Market Division. Our responsibilities are giving information to tourist, collecting information about tourist attractions, assisting the procurements of report, delivering the internal organization’s documents and etc. According to the above assigned tasks, we are interested in preparing the project “Travel Styles in Thailand.” In the project it includes Argo-tourism, Historical tourism and Culture & Tradition tourism. The objectives of the project are to learn about travel in Thailand and to collect information about tourist attractions. We hope this project will benefit the staff and co-op education students to work effectively and efficiently.

Keyword: Argo-tourism / Historical tourism / Culture & Tradition tourism

Abstract

Thai Airways International Public Co,.ltd is the airlines business that transport passengers, goods, parcel and postal through air transportation from Thai major cities to primary cities around the world. In addition airlines business that is our main business, Thai Airways provide related business and support our airfreight both in business unit model and joint venture model. IATA is responsible for safetyand business standard including airlines, cargo and passengers. Cargo and Mail Sales department is the one of airline business which deals with Cargo and Mail. As we were the internships in Cargo and Mail Sales department, we found problems about working operation that made we did not understand about working in the department. Therefore, we are interested in preparing the project “ Cargo and Mail operation” the objectives of the project are 1) to study the working operations and documents of Cargo and Mail Sales department 2) to compile logistic vocabularies and abbreviations. This project will be useful for people who are interested in logistic and can get the knowledge or understanding about working operation at Cargo and Mail Sales department. Besides, it is helpful for working efficiency and reducing working error in Cargo and Mail Sales department.

Keywords : Operation / Abbreviation / Cargo & Mail

Abstract

Stream I.T. Consulting Ltd. Company is located at 11 Q.House Sathorn Bldg., 7th Floor, South Sathorn Road, Tungmahamek, Sathorn, Bangkok 10120. Stream was established in November 1998 by a group of IT consultants. It is one of the leading business solution providers with strong systems integration and IT consultancy capabilities in Thailand today. During out internship cooperate education session from May 30, 2016 to September 2, 2016, Nitiporn Keawkanya was responsible for coordinating with other department and customer and Phanthakan Khantharit was responsible for preparing and handling all export documents for staff. In order to help staff and trainee perform their duties effectively, this project “Operating Procedure for Virtual Office Department and Stream People Department: Stream I.T. Consulting” is prepared. This project focuses on collecting and studying working procedures, related documents and technical terms. The objectives of this project are to provide working procedures and vocabularies in operating and it also aims to be a source of information that will help staff and trainee to do their duties more effectively and
efficiently and studying to vocabularies in operating.

Keywords: Operating Procedure/ Virtual Office Department / Stream People Department

Abstract

CAT Telecom Public Company Limitedis a state enterprise under the Ministry of Digital Economy and Society .CAT Telecom operate the Telecommunication Business services and data communication service links to both domestic and international organizations. The headquarter is located at Laski district, and has affiliated subsidiaries located at Bangrak, called CAT TOWER building. In addition to telecommunications services in the building CAT TOWER provides rental space services including conferences, seminars, exhibitions ,parties, outdoor activity filming ,commercials and various activities It is a modern architecture, located in central Bangkok with 30 floors and nearThe Chao Phraya River. These are under the responsibility in Division of Building Management. During our internship cooperate education session from 31 May to 2 September 2016, NongnuchSaejiw and SriprapaPotichai were assigned as trainee in Division of Building Management. We were Customer Services Officers and were responsible for communicating and providing services for both Thai and foreign customers. In our responsibility, we found that English vocabulary, expression and dialogues are very important in communication. Therefore, in order to improve efficiency in communication, the project “English for Communication in Division of Building Management: CAT” is prepared. This project focuses on studying English vocabulary, expression and sentence related to operation. The objectives of this project are 1.to collect English vocabularies, expression and sentences related to operation procedure and 2. to help staff and trainee to work more effectively and efficiently.

Keyword :English/Communications /CAT

Abstract

Thai Airways International Public Co,.Ltd is a national enterprise subordinated to the Ministry of Transport. Thai Airways operate the airlines business that transport passengers, goods, parcels and postal through air transportation via Thai major cities to the primary cities around the world. From schedule flights to charter flights and through our alliances with Suvarnabhumi Airport as the main hub for all flight routes. During our internship cooperate education session from 6 June to 9 September2016, Sunussorn Jamjan was assigned as a trainee in Meeting Department and was responsible for arranging a letter related the meeting and Nucharee Sapan was assigned as a trainee in Aviation Personnel Development Department and was responsible for arranging meeting and training schedule for pilots. In our responsibilities, we found that the working procedures were rather complicated. The documents consist of various details, technical terms, and expressions. Background knowledge and depth skills are required to help trainees do their duties effectively. According to the reasons above, the project “Operating Procedures for Meeting Department and Aviation Personnel Development Department: Thai Airways” is prepared. This project focuses on studying operating procedure, details of document, vocabularies, expressions and abbreviations related with the documents. The objectives of this project are 1. To provide guideline for documenting 2. Tolearn about vocabularies, expressions and abbreviation.

Keywords: Airline operating procedures / Vocabularies / Abbreviations

Abstract

JW Marriott Hotel Bangkok, situated on the fashionable Sukhumvit Road, our luxury hotel in Bangkok offers guests a fantastic central location close to business and entertainment centers, embassies, the convention center, shopping districts and the BTS SkyTrain. The hotel is easily accessible via the BTS Skytrain, and the Bangkok expressway network. Our 5-star Bangkok luxury hotel’s deluxe rooms and suites feature luxurious bedding, in-room safe, mini-bar, and high-speed Internet. After a day of sightseeing or meetings, visit JW’s Health Club and Spa for an energizing workout or relaxing massage.For weddings & business meetings, the hotel features more than 15,000 sqft of elegant space. During my internship cooperative education session from May 30, 2016 to September 3, 2016, we were assigned as Trainee in Marriott Caf?. We were responsible for servicing customers in Marriott Caf?. We found that Communication is very important for hotel’s image. According to the reasons above, we do this project under the name “English for Hotel Staff: Food and Beverage Department” which the objective of this project are 1.To let you know about work procedure in position 2. To let you know about vocabulary and conversation in Food and Beverage Department. Keyword: English conversation/Vocabulary/Food and Beverage Department

Abstract

Ramada Plaza Bangkok Menam Riverside hotel is located near the old quarter on the legendary the Chao Phraya River. This hotel provide the perfect blend of business and leisure facilities such as delicious food, modern and clean rooms, Chinese restaurants, as well as magnificent views of the city and river for every touristers. In this practice, I work as a receptionist with the main tasks such as visitor registration, making the key card, giving attraction information, customer service and communication to the customers those are almost foreigners. From the above mentioned information, then obviously the communications and giving that information provided to foreign customers, are necessary to understand the work practices is considerably. So this is why we have made this project, developed by study and research in the form of a report entitled “Operations in the front desk (The Front Office Operation)” by hope this project will be beneficial to new employees, trainees and general public and create a good image for the hotel, much more.

Keywords: Receptionist/Hotel Vocabulary/Front Office Operation

Abstract

Thai Airways International Public Company Limited is State EnterprisesubsidiaryMinistry of Transportto perform a task Commercial aviationin the country and International as the national airline especiallyState Enterprise National venture competition with foreign country in Aviation of the world and it is State Enterprise profitability constantly. Moreover, this company consistentlyesteemed top airlines of the world in addition it have Cargo & Air Cargo or called about that Cargo & Mail.
After 14 weeks of internship program, the trainee has worked under the division of Cargo and Mail Department. With this occasion, the trainee decided to do the special project under the topic of Equipment inside Warehouse information in order to give the specific information to those who are interested in this area.

Key word: Basic information/Handbook/ Cargo/ Mail

Abstract

Thanachart is a successful and standard bank. The bank has ability to manage profit and increase the business growth. It has a lot of channels to provide the products of personal housing loan. To approve the loaning, It needs to develop the process of the officer’s workflow faster and to make lots of profit to the bank.
Thus, The writer needs to collect the information to analyze and identify in order to solve the problems. “The Process of Housing Loan Approval by FICO Program” has been done to help the officers to manage the profit in this section to work effectively and understand their work correctly.
Key word : FICO Program / Loaning / Approve / Housing loan

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