Co-op Liberal Arts – Tourism Studies


2015 /2558

  • 1. Building up motivation in attending meetings of the Association of Thai Travel Agents
  • 2. Field flask for offsite catering
  • 3. The Study Of Tour Operation For Japan
  • 4. Sport Theme for Tour Operation
  • 5. Outbound Tour Arrangement Process: Case Study of Japanese Tour Program
  • 6. Procedure for tour operation of Cambodia
  • 7. The Route of Asean Economics Community in Nakornphanom – Laos – Central Vietnam
  • 8. Live History And Narration Of Santiburi
  • 9. Satisfactions for tourist of seven sons tour co,.ltd
  • 10. Marketing Mix Factors Influenced To Tour Services Of Thai Tour Operatour
  • 11. The popularity ranking of Thai food and Thai dessert of the customers who use the service in Vanda restaurant

Abstract

            Projects the Building up motivation in attending meetings of the Association of Thai Travel Agents. Prepared to Study the needs of its members to participate in the activities of the Association of Thai Travel Agents. Guidance and motivation to attend the conference of the Association of Thai Travel Agents. From the worker cooperative education at Thailand Travel Trade Association (ATTA) Period of Performance for 14 weeks, from May 30until September 2, 2016, was assigned to work in the department. Association of Thai Travel Agents such as service documentation and conduct meetings. Thus found that the problem at the meeting, each member did not receive cooperation from members as it should. It seeks to create an incentive to attend meetings of the Association of Thai Travel Agents in the period conducted Cooperative Education Association Thai Travel Agents. See problems in terms of meeting the monthly membership and activities of the Thailand Association of Travel Agents. Were held for members Found that members did not attend the event, according to the Society of Thailand tourism business expectations, which may come from factors such as publicity not thorough. Event Or lecture topic is not interesting. Of such problems It seeks to up motivation in attending meetings of the Association of Thai Travel Agents concluded that 1. improvement in the venue of the seminar is to provide a comfortable journey and a place. Register your interest 2. Poor information dissemination methods and channels and meeting schedule for members to get to know thoroughly. 3. Improve the lecture topics to date. Timely and useful to members. 4. Should the activities and prizes to attract members. 5. facilitation of staff members in attendance. Staff should be provided with spiritual services

Keywords: Motivation / meetings / Association of Thai Travel Agents

Abstract

            Toward from Kitchen Thai Airways have a catering service both on and off-site catering. Also a variety of menu dishes and international cuisine that has been meticulously maintained by a team of highly qualified and experienced Kitchen International. We still delivery of a snack boxes, a buffet lunch boxes and food fairs. From the practice about cooperative education program at Thai Airways in the Outside Catering Services Division to a period of three months. We were assigned to work in the service and catering. We had been learnt to work each day and were training to be teamwork. Still have to worked with many people. We also learned about how to prepared snacks, tea and coffee breaks and proposes a canteen for catering at the stadium. To guide the brew coffee faster and retain heat longer. The organizers made a presentation to the canteen for catering outdoors. Has produced a satisfaction rating for catering staff. The assessment was conducted by the 10 assessment that conclusion with The results of the survey on gender. Male and female, have the same percentage at 50. The results from respondents in the older age. 31 years or more accounted for 40 percent. The results from each division about respondents to the front Catering Department at most percent 100. The results of the survey, satisfaction levels, easy of portability at a high level Percentage 4.2. The results of the survey, satisfaction levels for a stylish look. At a high level 4.4 percent . The results about satisfied save time in the event. At a high level 4.1 percent. The result about the respondents were satisfied, easy to store and clean at a high level 4.4 percent. The result about the respondents were satisfied to retain heat longer. At a high level 4.4 percent . The result about the respondents were satisfied with tea and coffee available in the sufficient number of guests. At a high level 4.4 percent. The result about the respondents satisfaction levels can be beneficial to the party outside work. In most 4.6 percent.

Keywords : Canteen / Banquets / place

Abstract

            Siam Orchard Group Ltd. Soi Narathiwat 10. Narathiwat Road Thung Wat Don, Sathorn, Bangkok 10120. The company tours internationally. More than 10 years of experience, with expertise and experience in tourism. The company is committed to customer service, but receive a stamp. Mind for the roles and responsibilities of the company is providing customers with the highest quality and customer satisfaction the most. Our company is devoted to leisure activities and a variety of formats. With a team of experienced and talented with a passion for and expertise within the country. Currently, the company has numerous field trips like this. Tours and the like. Therefore, the Company is required to produce a new form of tourism that include photos added. Fill in domestic travel at the place where the customer and the company wanted to be sure. Ask the place To facilitate the location and walking. The customer The visitors can see another angle. A beautiful view of the city.

Abstract

            J R Inter Travel Service Co., Ltd. is a travel agent that arranges the activities such as touring, observation, seminar, walk rally both locally and abroad, for group or individual; sells the local and foreign package tours for two persons or more, makes a hotel reservation locally or abroad, sell the train ticket, EURO PASS, JAPAN RAIL PASS, domestic and international air ticket at the friendly price; service to submit all types of visa; rents the air-conditioned coach, van including completely arranges various recreation activities for the group, that takes a trip, regardless of local or foreign organizational group. The company staffs have experiences more than 10 years, the main service focuses on group tour for rewarding the employees, seminar management, local and abroad observation activities, exhibition arrangement, and friendly service and most facilitate to our customers with standard throughout the trip.
The objective of “Sport Theme for Tour Operation Project” is to study about type and method of “sport theme for tour operation” to offer to various groups of customers, especially for organizations. The results of the study showed that the main objective was met where the selected destinations for the customers are Nakornnayok , Chonburi , Prajuobkirikun. There are 9 activities the customers can choose from which are Bubble Football, Flag Race, Land Boat Race, Eat Marathon, Beach Volleyball, Beach Football, Run Gunny Sack, Tug Of War and Golfing with Eggplant, which the company will provide all the equipments for the activities mentioned above.

Keyword: Sport Theme For Tour Operation

Abstract

            First World Tour Company offers a variety of tour services such domestic tours inbound and out bound tours including hotel and air ticket bookings, bus rental, and also golf courses around the world. Moreover, the company is an organizer for meetings, seminars, recreations, incentives, etc. The authors have practiced the cooperative education at the First World Tour in the department of Operation and Ticketing. A Study of “Operation Techniques of Outbound Tour Arrangement: A Case Study of Japan Tour Program” has 2 objectives as follows Firstly, to study the document arrangement process. Secondly, to minimize risk and work errors that might occurred during the arrangement process. The project was studied through observation, document, and online information.

Keywords: Outbound Tour/Japan/Ticketing/Operation

Abstract

            Service from Kitchen Thai Airways has a catering service both on and off-site catering. They also offer a variety of menu dishes and international cuisine that has been meticulously maintained by a team of highly qualified and experienced Kitchen International staff. In addition, they have delivery of snack boxes, buffet lunch boxes and food fairs. From practice of the cooperative education program at Thai Airways in the Outside Catering Services Division for a period of three months. We were assigned to work in the service and catering department. We had been working each day and were training to develop teamwork while still having to worked with many people. We also learned about how to prepare snacks, tea and coffee breaks and proposes a canteen for catering at the stadium. To brew coffee faster and retain heat longer, the organizers made a presentation to the canteen for catering outdoors. Has produced a satisfaction rating for catering staff. The assessment was conducted by the 10 assessment that conclusion with: The results of the survey on gender. Male and female, have the same percentage at 50. The results from respondents in the older age. 31 years or more accounted for 40 percent. The results from each division about respondents to the front Catering Department at most percent 100. The results of the survey, satisfaction levels, easy of portability at a high level Percentage 4.2. The results of the survey, satisfaction levels for a stylish look. At a high level 4.4 percent . The results about satisfied save time in the event. At a high level 4.1 percent. The result about the respondents were satisfied, easy to store and clean at a high level 4.4 percent. The result about the respondents were satisfied to retain heat longer. At a high level 4.4 percent . The result about the respondents were satisfied with tea and coffee available in the sufficient number of guests. At a high level 4.4 percent. The results of the respondents satisfaction levels can be beneficial to the party outside work. In most 4.6 percent.

Keywords : Canteen / Banquets / place

Abstract

            S.S.Holiday(2003) Co.,Ltd. is a domestic and outbound tour company. It has a wide range of services, such as personal or group, and to various destinations including seminar organizing, education, banquets and booking flights. With experience in operations for 13 years, to get the trust of the people, companies and agencies, such as governments or privates. So the project The Route of Asean Economics Community in Nakornphanom – Laos – Central Vietnam of S.S.Holiday (2003) Co., Ltd. is the management of the tour route for Nakornphanom, Laos, and Vietnam. This project includes studies about the management of tour operation, search the information of tourism, writing distance table, check flight, contact with hotel, restaurant and tourist attraction. It can help employees and students of cooperative education to prepare the presentation and sales. It can be developed many ways and made more attractive for customers who are using the service and itinerary can sale for customers ofS.S.holiday(2003) Co.,Ltd.

Keywords: The Route of Asean Economics Community in Nakornphanom – Laos – Central Vietnam

Abstract

            Purpose of this research was 1) to study life history of employees at Santiburi Beach Resort and Spa 2) to study work life quality, motivator factors, hygiene factors, satisfaction factors in workplace of employees at Santiburi Beach Resort and Spa. This was quality research methods: live history and narrative approach and focus group of 8 attendants. As the result, all of them had worked here more than 25 years. Motivator factors: achievement factor found “Customers smile and laughing” were work heart for everybody and be the key performance indicator too; recognition factor found recognition from their customer, boards, and social; advancement factor found every position had been step by step, depending on their skill, professionalism of each and organizational chart; possibility of growth factors found depended on their professional ethics; hygiene factors found both life assurance and social assurance for everyone, and training, recognize to know, understood and protected; satisfaction factors found the first range was relation with peers, salary, job security, personal life, relations with superiors, supervision, relation with subordinates, working condition, policy and administration, and status.

Keywords :Live history and Narration, Santiburi, Work Live Quality.

Abstract

            Seven Sons Tour Company Limited is the company that organizes tour plans in the country for tourists. The company organizes for prize and education, the company also provided cars, restaurants and hotels. So, the staffs interested satisfactions for tourists of Seven Sons Tour Co,.Ltd and the objective is to make a good relationship with customers to 1 ) learn how to impress customers 2) make customers impressed in the services and want to come back again. The example group of organizing tours is 78 employees in Radvithi Hospital, travel between 25- 26th July 2016 from Bangkok to Chonburi. Organizing tours for the employees who work hard and loyal to the company can encourage employees to work. Staff have learned 4 steps from organizing the tour : 1. Preparing to offer the travel program. 2. The step before working. 3.The step during working 1)Reliability 2)Responsiveness 3)Competence 4)Access 5)Courtesy 6)Communication 7)Creditability 8)Security 9)Understanding the Customer 10) Tangibles 4. The step after working. In each step of organizing tour can impress the customers by welcoming, serving food and drinks, performing, singing and organizing the activities for customers. The activities can make all customers harmonious with a good relationship in the organization and that can support the organization’s people work effectively.Keyword : Satisfactions , Tour operation , Service quality

Abstract

            Since we interned cooperative study program at New Lucky Tour Thailand Ltd. This tour operator has manages domestic tours, reserve itineraries and creates new route tours for Thai tourists for 10 years of service quality. However, the competitive advantaged made this tour operator increasable create inbound itinerary. The research purpose was to study the marketing mix of travel agency services in Thailand and to study the problems and weaknesses of the business to improve service quality even further. The research results was presented to the management, use of data in decision-making strategies, and business opportunities unparalleled business tour companies in Thailand. The questionnaire was the main equipment by the purposive sampling. Cranach’s between 36- 45 year old, factory workers and income more than 10,000 Baht/month. The first 3 factors of perception was the beauty of attraction, food tasting, and hotel quality. The first 3 factors of tourism decision making was identity of culture and traditional, identity of festival and activity, and the modernize environmental. And the last 3 factors were not affected to tourism decision making such as sexual commercial, homeless and traffic jam solution.

Keywords: Service of tour companies Thailand, tourism image, Thai tourist

Abstract

            The Samphran Riverside Hotel has the highest level of international standards and has a unique style. Samphran Riverside Hotel became a tourist attraction that is located in the heart of the guests ever since. It offers 160 rooms and facilities such as dining restaurants, caf? along the canal, the hotel and also holds various conference services. In addition, it surrounded with interesting attractions, namely Rim-Klong market, Suk Jai market and Thai cultural center. Samphran Riverside hotel is surrounded by nature, which is ideal for relaxation and comfort. Due to the performance of the Cooperative Education project at the Samphran Riverside Hotel for four months, from May 30, 2016 to September 2, 2016, the organizing committee was assigned to train in the service position in the Vanda restaurant. From this, the organizing committee has learnt various functions each day, so the organizing committee has developed a project to observe the popularity ranking of Thai food and Thai dessert of the customers who use the services in Vanda restaurant, and to study ways to control costs, reduce food waste and meet the needs of customers.
The organizing committee observed the ranking of customers to obtain as much information as possible and meet the policy in order to control the cost of food and reduce food waste problem in order to be useful to offer guidelines to the hotel management for editing and controlling costs. The organizing committee developed the survey to collect data by using a method of observing the popularity ranking of Thai food and Thai dessert of the customers who use the service in Vanda restaurant conducted in 31 sets of surveys. By the observation that concluded the most popular Thai food in August 2016 was resulting that # 1 is Phad Thai, which accounting for 35 percent. # 2 is Clear soup, which accounting for 26 percent. # 3 is Fried Organic Vegetable, which accounting for 22 percent. # 4 is Deep Fried Organic Vegetable, which accounting for 10 percent. # 5 is Papaya Salad, which accounting for 8 percent. From the list of the most popular Thai dessert of August, 2016 found that the # 1 is Kanom Krok, which accounting for 30 percent. # 2 is Sweetened Banana, dessert which accounting for 26 percent. # 3 is Coconut Jelly, which accounting for 20 percent. # 4 is Anchan Jelly, which accounting for 16 percent. # 5 is Tago, which accounting for 8 percent. From the list of the number of tourists using services in Wanda restaurant of August 2016 found that the # 1 is Italian, which accounted for 27 percent. # 2 is Spanish, which accounting for 25 percent. # 3 is Chinese, which accounting for 22 percent. # 4 is Taiwanese, which accounting for 14 percent. # 5 is Iranian, which accounting for 12 percent.

Keywords: consumption behavior/ Thai food and Thai dessert/ Customers/ Vanda Restaurant


2016 /2559

  • 1. Study in operating procedures visas of England Switzerland France and China
  • 2. Guidelines for Program T-Flex
  • 3. Guidelines for Trade Show & Exposition Planning
  • 4. Public Transport Information at Suvarnabhumi Airport for International Visitors : a Case Study of Division 6, Tourist Police
  • 5. Self Check In Online with Auto Baggage Drop System for The Promotion of Thai AirAsia
  • 6. The Development of room service B.B House Pattaya Chonburi
  • 7. Factors Effecting Purchase Behavior for Airasi
  • 8. Study the documentation and the international tour A case study of T.R.B. Chemedica (Thailand) co., ltd.
  • 9. Cambodia-Pakse to Southern Laos 6 Days 5 Nights Case Study Of Smilethai Ecotour Co.,Ltd
  • 10. Behavior and satisfaction of tourists in Thailand. Case Study Khlong Phadung Krung Kasem floating market Dusit area, Bangkok
  • 11. Factors of Marketing Mix The Decision to Buy a Ticket
  • 12. Ferry line launch the route Leam Chabang – Koh Samui – Koh Chang of Lover Travel Company Limited
  • 13. Ways to Go Green in the Office
  • 14. Participants’ Expectations of Training Project Named Thai Simulator Experience
  • 15. The factors Have Influenced In The Use of Service at Go Together Travel Company Limited Co., Ltd
  • 16. Ferry line launch the route Surat Thani – Kho Phangan – Koh Tao two days one night of Lover Travel Company Limited
  • 17. Tour Program 3 Otop Village Central of Thailand
  • 18. The attitude of consumers when ordering pizza and home delivery
  • 19. Applying focus group for knowledge management in hotel sector
  • 20. Explorer to the land of the North Korea
  • 21. Thai Tourists' Attitude Toward Service Quality of Tour Operator In Europe Route
  • 22. Guideline for problem solving of incentive tour management Case study of infinity tours planner co., ltd
  • 23. The Attitude of Thai Tourists to The Services of Tour Companies : a Case Study of Japan
  • 24. Snape McLaughlin dyed fabric
  • 25. Surat Thani – Kho Phangan – Koh Tao two days one night of Lover Travel Company Limited.

Abstract

          Travel agency which provides tour to overseas have to use services from outsource for applying visa to reduce cost and increase profit to company. The manipulator have had an opportunity to work in JR Inter Travel Services Co., Ltd which provides outbound tours to England, Switzerland, France and China. Therefore, staffs need to have knowledge about applying visa of each country. The steps of applying visa are very complicated; therefore, old staffs, new staffs and students who have just joined may not have enough knowledge. The study of applying visa step of England, Switzerland, France and Chinese are necessary.
Study in operating procedures visas of England Switzerland France and China is searched from websites. The content was provided in a book of step of applying visa of England, Switzerland, France and Chinese in order to be a manual of work for old staffs, new staffs and students. They will be able to understand working step efficiently and it will help company to progress.

Abstract

          Tour agencies, along with the working procedures in the reservation department, play an important role in the tourism industry. In order to improve the working process and avoid errors, the author, therefore, gathered the information regarding T-Flex, a computer software specialized in invoice issuance, to present a software development guideline. This report aims to research the working procedures of T-Flex in issuing invoices, as a guideline for new employees in the reservation department. Consequently, the author conducted this report to present the leaningguidelines of TFlex, the invoice issuance program, for the benefits of the people who are interested in using the software, and the reservation staff that would like to read and issue invoices correctly, quickly, and understandingly. The invoices consist of 3 types of documents: Invoice, Voucher Transfer, and Voucher Hotel, which are all essential to the tourists of every tour agency.

KeyWords: Leaning/T-FlexSoftwareProgram

Abstract

          N.C.C. Exhibition Organizer Company Limited (NEO) is widely known as the company organizing meetings, conferences, trade show and exhibitions event in a professional manner. The company is quickly growing along with MICE Industry. Since the employee in the organization is not sufficient and the organization has to constantly recruit new staff, this study has created to save the mentioned problem. The purposes of this project were to studies trade show and exposition procedure, and offers guidelines for new employees in the company. The project includes the study of work process and procedure composing all content and studying literature review from trade show and expositions event to understand the process. The result of Guidelines for Trade Show and Exposition Planning project can be used as the guidelines for trade show and exposition planning. The company can apply to improve and develop new employee’s company efficiently. Consequently, the company has knowledgeable employees to organize trade show and exhibitions in professional employees.

Keywords : Guidelines / Event Planning / Exhibitions

Abstract

          Sub-Division 6, Tourist Police is an organization that facilitates and assists tourists at Suvarnabhumi airport. Most tourists often ask about information of public transportation within Suvarnabhumi airport and the officers have to give this information to tourists. Sometimes misunderstanding is occured in terms of providing information for tourists because the staff hasn’t familiar with information about public transport so much. Also, the airport lacks of information about public transportation. This study is to resolve the occurred problem, by gathering and updating information about public transportation at Suvarnabhumi airport. Overall, the result of this study satisfies the staff of Sub-Division 6 , Tourist Police.

Abstract

          Project on Online Check in System and AirAsia’s Client luggages loading was created for the sake of study about the online check in and luggages system which uses lesser time and human resource, and become the Leading example airline that use fast and advance way of check in by doing the “self check in” and pretend out the boarding pass through the Kiosk Machine and load the bag through the automatic luggages loading system (ABD Baggage drop) which were use for the innovation of the check in and luggage system that the passengers can understand from online media and can do it by themselves without having to stand in line and wait for check in at the counter. Presently Thai AirAsia airline amount of passenger increase more and more every year with a lot of different nationalities of passengers are using the airline such as Chinese, Japanese, Malaysian, Indonesian. Which causes a lot of passenger crowded at the check in counter which is a waste of time and become the cause of passenger flight missing. Hence, online check in and automatic luggages loading system increase the speed and cause lesser problem on passenger missing the flight due to the timing. AirAsia saw the problem and importance of the matter so they started the project on Online Check in and Automatic luggages loading system for the Thai AirAsia Airline as the case study for the passengers to understand the process and be able to use the system so that the check in and print out of the boarding pass is faster and use lesser Check in timing and human resource and become the Hi-Tech example airline with good system which give advantage for the passengers and airport further on.

Keyword : Online Check In/ Automatic Luggages Loading System/ Thai AirAsiaAirline

Abstract

          During our internship at the B.B. House Pattaya in Chomburi province from 22 August 2016 to 9 December 2016, we were assigned the task of writing a Cooperative Education report with the objective to study accommodation improvement at the B.B. House Pattaya in Chonburi province. The sample size is 41 people, with the data collected via a questionnaire at the B.B. House Pattaya in Chonburi province. The data was collected from 15 October to 15 November 2016, and analysed using percentage, mean, and standard deviation. The results were as follow:
1. Personal Data It was found that the travelers were mostly male, living in Thailand, with Thai Nationality, of Buddhist regligion, age 25-35 years old, with a Bachelor degree, and occupation in trades or private business, single, income 30,0001-40,000 Baht, staying longer than 4 weeks, travelled here alone, and booked by walk-in
2. The level of satisfaction about marketing mix 4P’s. It is found that the travelers had high satisfaction in the following areas : price factor, location and distribution channels fact. The travelers had moderate satisfaction in the following areas : accommodation & services, and marketing promotion factor, respectively.

Keywords: The service Development/Satisfaction/Marketing Mix

Abstract

          The Co-operative education study was conducted to investigate the factors that affected the purchase intention for the airline services and the purchase behavior : The study for Thais domestic passengers that travel with Thai AirAsia. The research datas were collected from Thais domestic passengers that travel with Thai AirAsia , 400 samples with purpose sampling at domestic departure terminal , Don Mueng International Airport. The statistics used for the data analysis are Percentage, Mean, Frequency and Standard Deviation. The results of the study showed that Thai AirAsia passengers focused on service marketing mix (7P’s) in high levels. The factors of service marketing mix in the aspect of people ( x =4.25), process ( x=4.18), physical evidence ( x =4.13), product and service ( x =4.11), place ( x =3.98), promotion ( x =3.94) and price ( x =3.90) respectively.

Keyword :Factors , Behavior , AirAsia airline

Abstract

          The project studies the preparation and issuance of an international tour. A case study of TR Beecher tablets Di (Thailand) Limited. The provider can collect all the details. The document includes informations from employees within the organization and website information for the tour is to educate overseas. Therefore, this report will consist of. data preparation process before the tour. during the operational. The purpose of the project is to serve as a reference work for employees or students work in cooperative education and it provide guidelines for the work that is going in the same way and can be. work effectively within a short time also resulted in the company’s operating system that is sustainable in the future.

Keywords: education system and prepare the tour.

Abstract

          Smilethai Ecotour Co.,Ltd. is a travel agency. Theyhave travelvarious routes in ASEAN both in the country (Domestic) and abroad (Outbound). We found that the most of customers ask for directions, Cambodia and Laos. Accordingly, the committee plan to make a new route that combined the route of two countries as one direction. It’s in project “CaseStudy ofSmile Thailand Ecotour Co., Ltd. from Cambodia to Pakse – Southern Laos 6 days, 5 nights”. The purposes were to study in the process of organizingtours in Cambodia,Pakse -Southern Laos andtopreparenew program tours for the company.The organizers plan to study and gather data from all detail of travel, such as accommodation, transportation, attractions, restaurants and souvenir shops. We journeyed to the real place, ask the local guide and employees who handle a vehicle
of Cambodia and Laos. Then, we searched online resources and travel book in the list of countries. And we meet consultant employees and advisors to adjust. The results of the study, we founded that the program tour from Cambodia to Pakse -Southern Laos 6 days, 5 nights can travel in real life. The maximum customer satisfaction has the sights, followed by the accommodation, the restaurants and vehicles are moderate level. We have some problems intraveling,but wediscuss for improvement inthenext trip.

Keywords: A list of tour, Cambodia toPakse -Southern Laos.

Abstract

          Ministry of Tourism and Sports It is about promoting corporate support. And industrial development, tourism, sport, education, sports and recreation. From a practical cooperative education program at the Ministry of Tourism and Sports, Dusit, Bangkok. Starting on August 23, 2559 until December 9, 2559, assigned to the Promoter as a cooperative education project aims to study the behavior of tourists traveling to Thailand in Krung Kasem Canal floating market openness. And satisfaction of tourists traveling to Thailand Krung Kasem Canal floating market openness. In the marketing mix The samples were tourists who travel to Thailand Krung Kasem Canal floating market openness. Random sampling with random samples of 400 questionnaires to collect data. Analysis of the data was analyzed with descriptive statistics include percentage, frequency, mean and standard deviation. The research found that most tourists are more female than male, 21- 30 years old, single and a bachelor’s degree. Career civil servants / state enterprise employees are earning 10,001 to 20,000 baht per month, most tourists never come or come first. The purpose of the tour is shopping / purchase of a traveling friend is using a private vehicle travel. The visit is the weekend. Those who took part in his decision to travel is their time to travel is one hour cost of traveling approximately 500-1000 baht resources in deciding to visit the television media by a number of members who join the number. The two tourists were satisfied with the marketing mix (4P) at a high level in the product is a product with such a OTOP products, souvenirs, vegetables and seasonal fruits. And food Beverages such as fruit and vegetables, organic, organic soap, etc. The price of the distribution. Marketing Promotion tourists’ satisfaction is moderate, such as the price is right for the product. There are middlemen in the distribution of products through retail / send to the goods to resell. Provides media advertising and online media such as Facebook website of the government. Radio and TV As well as conference and event signage and more.

Keywords: satisfaction, marketing mix.

Abstract

          According toattending Cooperative EducationProgram at Thai Airways (Public) from August 8, 2559 to December 9, 2559, a research project named ’ Factors Factors affecting the decision to buy a ticket” has been initiated. 100 sets of questionnaires have been distributed to collect the data at Thai Airways (Public) office Larn Luang from 15 October to 15 November 2559. Data were analyzed using statistical software to derive percentage, mean and standard deviation. The results were as follow 1 ) most visitors are women aged 26-35 years were government officers / employees of state enterprises 2)customers absolutely feel that they were treated equally and feel safe when using Thai Airways International 3) customers think that flights with Thai Airways International are punctual 4) customers believe that staff are attentive, courteous and available to help willingly 4) the accuracy of booking procedure done by staff is also admired by the customers. 5) Easy to purchase tickets, ticket prices and promotional discounts are also important factors that attract passengers.

Keywords: The service Development/Satisfaction/Opinion

Abstract

          Lovers Travel Company Limited is a company that has grown steadily in the medium-sized tourism businesses throughout the course of four years in business. The company has accumulated experience to improve and develop the service. The company has been divided into two forms of tourism is travel within the country and abroad. In addition, the company also offers the book. Book a guided bus tour boat organized tour group. To facilitate the tourists. The boat tours are popular nowadays andthe highest sales for the company. From that group in practice in co-operative education projects at the company since August 23 wine targets lovers travel to 2559 December 9 Board of Manager was assigned to duty in the position coordinate, which has a duty to liaise with customers the manager knows the importance of guided tours by boat and
bringing the knowledge gained from the application of duties on a list of travel to comply with the requirements of most tourists. Group offers different excursions open tourist routes by boat. Laem Chabang path – Koh Samui – Koh Chang of teens the company’s wine targets lovers travel Ltd. to boost sales to corporations to bring that travel by boat has prepared this program is designed to meet the needs of our customers and have a customer with a response and a variety of options are available to add more decisions to make and a list of tourism can help increase sales by companies wine targets lovers travel limited.

Keyword: launch the route leam chabang –koh samui –koh chang

Abstract

          Royal Paragon Enterprise Company is widely known and being accepted with trust and continued good feedback by costumers as a big organization. MICE (Meeting, Incentive, Convention and Exhibition) has rapidly grown and also received much popularity nowadays. Also, the work and communication can be counted as part of the significant protocols to move the MICE business forward. At the same time, the unnecessary use of resources occurred, in the organization. The objectives of doing this research is to develop the office and organization toward the Green office concept to reduce the use of energy and the garbage in order to solve the environmental problems. Presently, MICE is speedily growing makes the industry careless about the environmental concerns which is not coherent with the concept of Go Green. This research was conducted to increase the awareness of green office by promoting the reduction of resources used via staff’s E-mail. Throughout the office. The result has showed that this project is effective in relation to the reduction of waste and the use of
energy with the organization. According to the results, the staff at Royal Paragon Enterprise with the effectiveness of the project.

Abstract

          This research, titled ?Participants’ expectations of training project named ?THAI Simulator Experience?, is to study the expectations of participants who have attended the training organized by Thai Airways International Public Company Limited. This training is to allow the participants to experience THAI simulator. This is to impress the participants for further receiving positive image towards Thai Airways International Public Company Limited. The questioners were distributed to 60 participants. The outcomes of general information are described as follow; 65 percent of the participants are male: age range of participants between 16-23 years old is considered as 45 percent: there are 70 percent of students and 53.33 percent of high school students who attend the project. More than half (66.67 percent) of the participants comes with their family. 41.67 percent of the participants used to attend the program while 57 people (95 percent) are interested to be pilots. The expectation of the participants who attended training project named ?THAI Simulator Experience? are as follows: the participants have high expectation level to gain knowledge from the participation. The most important factors that the participants expected is the experience of the aircraft gained from the participation. Similarly, the service received from the organization is considered as one of the most important factor foulards participants ‘expectation level.

Abstract

          This research the purposes for
1. The study of demography manner consisting of sex, status, age, education level, occupation and earnings which have influence to behavior about decision choose use the tourism business service of traveler choose use the service at GO TOGETHER TRAVEL COMPANY LIMITED,
2. The study of factors about price, the process, vehicle, food, accommodation and the tour guides which have influence to behavior about decision choose use the tourism business service of traveler choose use the service at GO TOGETHER TRAVEL COMPANY LIMITED.
3. In order to present the research portfolio with company for used compose decision in planning strategy of marketing and create chance business tour abroad better than rival. The questionnaire was handed to 125 person in total in order to collect data from group sample of customers at Go Together Travel Company Limited and analyzed data by percentage mode, average mode and coefficient mode. The research found that group of customers is male 44%, female 56%, age between the 41-60 years old 47.2% marital status married 58.4% higher education 65.6% government officer/state enterprise 42.4%, Have the earnings more than 50,001 is 37.6%, family style travel group 51.2%, Long time to travel or more than one weeks 50.4%, like travel Recreation style 40%, know travel program from friends recommend 46.4%, like travel Europe 33.6%, Have duration to travel depending on convenience 56.6%, customer ever used before service is 32.8%.

Keywords: The factors have influenced in the use of service at go together travel / marketing Strategy /
Quality of Service

Abstract

          Lover Travel Company Limited is a company that is constantly evolving as the business conducted medium is popular with tourists during his four years in the travel business, the company has accumulated experience in business management to improve. resolve to develop its potential in the management and service even better. The company has been divided into two application forms of tourism is are inbound and outbound operation also offers reservation such accommodation , Air ticket , . To facilitate the tourists. The boat tours are popular nowadays and the highest sales for the company. By the organizers to be treated in a cooperative education program at Lovers Travel Company Limited for a period of three months, the organizing committee is assigned to duty in the coordination. Which is responsible for coordination with customers. However, the organizers do realize the importance of a tour boat. And apply the knowledge gained from duty applications in tourism programs to meet the needs of the most discerning traveler. “Ferry line launch the route Surat Thani – Kho Phangan – Koh Tao two days one night of Lover Travel Company Limited.” The goal hand, a group working for the Company Lovers Travel Ltd to increase. Sales to companies in order to extend the tour boat has made the program more responsive to customer needs and feedback with customers have a variety of options to enhance decision-making and more. up And this program can help increase sales for Lovers Travel Company Limited as well.

Keywords: launch the route Surat Thani – Koh Phanhan – Koh Tao two days one night.

Abstract

          The department of tourism is a Thai governmental part under the Ministry of Tourism and Sports. The mission is to explore the development of standards and services of travel and tourism, as well as providing the support for tourism business and tour guides for quality standards. The goal is to create positive impacts for the economy, society, and culture, as to well as create a sustainable tourism. During our internship at the department of tourism, we have made a tour program for 3 OTOP villages in the central region of Thailand in accordance with the government’s policy to encourage tourism in the community. The tour program for 3 OTOP villages in the central region of Thailand was created to promote and attract tourists who are interested in the community-based tourism. The program introduces new travel routes in the central region of Thailand where visitors can learn and have experience from the way or local people. It also enables people in the local community to earn extra income, increases the potential for the community to accommodate more tourists who are nterested in community tourism, as well as encouraging the local community to find out about what makes them unique, for example, the tourism sights, local products, and local activities. These things should encourage more tourism incoming in the community, as the tourists will have a warm and impressive experience, feeling like they are part of the local community. The tour program for 3 OTOP villages in the central region of Thailand consists of the following 3 villages: 1) Benjarong village Donkaidee, Samutsakhon province, 2) Ban Saladin village, Nakhon Pathom province, and 3) Koh Kred village, Nonthaburi province. The tour program can also be used as baseline for future improvements.

Keywords: Community Tourism / Ecotourism / OTOP / OTOP village

Abstract

          This is a research project on the subject of “ The attitude of consumers when ordering pizzas and home delivery” of The Pizza Company, Salaya branch. The purpose of this research was to study the attitude and satisfaction of consumers who order pizzas from the Salaya branch, and to study the consumer’s satisfaction of the service, which can be used for improvements in the services. The sample used for study are 100 consumers from The Pizza Company, Salaya branch. Accidental sampling method was used, and questionnaires were used to collect the data. The data was analyzed as percentage and means. The study showed that most consumers are male students, aged between 20-24 years, with the income 20,001-30,000 Bahts, The most favorite pizza base is “pan” base which is thick and soft. The service frequency in once a month, and usually order with friends or colleagues. The reason for buying is ordering is when they have the cravings, and the home delivery sevice is used via phone ordering. Furthermore, the reseachers found that the consumers are highly satisfied with theservice. The staff are in a clean and tidy uniform, and the staff charge them the right amount for the transaction. The next high satisfaction is because the staff are friendly, polite, and accommodating. They take order very quickly and are enthusiastic about their job. There’s a high satisfaction with the food is correctly delivered and at the right time, the pizzas and appetizers are tasty, and the menu has a good variety. The highest satisfaction is for the service chalnel, as the phone number 1112 is easy to remember, followed by the phone number 1112 is easy to remember, followed by the time of 10:00am to 10:00pm being the most apprapriatete time to order home delivery pizzas.

Abstract

          Since HR Department is responsible for recruiting trainees to all department, particularly Event Department, the training and information provided to students is very important. This is to allow students to understand and to conform to the rules set by the hotel. To enhance the effectiveness of daily work flow of trainees, this study applies focus group as a research technique to gather all information and knowledge from staff with in HR department and to receive information that trainees would like to know prior to their proceed the daily working routine. The knowledge management is also applied before analyzing data and synthesizing into work manual.

Keyword: Practical guide/ Focus group/ Manual’s usages

Abstract

          Holiday Vacation Center Co.,ltd. is the tour company which design the plan for international trip in european countries and the route of the trips that people took interest in the most are German, Czech, Austria, Hungary etc, and when the organiser went for training that made the organiser and the staff got the interest in organise the new route for selling further. Project about Explorer to the land of the North Korea with the point of studying of the process of traveling route in the North Korea.Finding various important location such as the gate of Piangyang, Man Su Dae Monument and near by location to organise the route trip for the company. and for making the new route the company does the study by asking the staff, also internet study, Paper study and previously done study such as study of planning the route for the tourist such as from the Middle-East and study of malaysian tourist in Thailand. The study bring the fact that North Korea trip for 5 nights 3 days and there are various sight seeing location in North Korea. The outstanding one in which is comfortable to travel. another and will further make more development in future for those tourist which have interest in traveling in North Korea.

Abstract

          Research The attitude of tourists to Thailand with the services of travel agencies in the European Case Study of One World Tours & Travel aims 1) to survey attitudes. Of tourists from Thailand to serve the company’s European Route 2) to identify problems and weaknesses in the business to improve the quality of service of One World Tours & Travel Better 3) to establish a good image. and 4) to study at. To the management and use of data for decision making in marketing strategies to create business opportunities that are unparalleled in the business of organizing tours Thailand (is helpful). One World Tours & Travel Ltd. does business. Travel within the country And overseas turnkey services including organizing tours over the weekend. Holiday season And holidays Service organized tour groups, seminars and field trips to see the government agencies and private service Reservation domestically. And abroad In addition to flights, both domestic and foreign. The findings showed that The overall attitude of the tourists that Thailand has to offer its services on the World Tour & Travel at a good level. Be accepted And be aware of the services provided to each tourist itineraries. Its findings could be submitted to the Executive Order is to improve the service even further.

Keywords: A survey / Travel desk / quality of service

Abstract

          So Infinity Toru Planner Company is Tourist company That Kind of Out-Bound System (Bring propel from inside country to go to outside travel) and Domestic Tour (Bring propel from inside country go to another place inside country) but the main idea System of this company is Incentive Tour this is the employees in clients companies will go travel for their prices. So the clients can have decision On their need for trips example in term of travel plans in term of travel place date-time transportations hotels Restaurants and anything else. We have to make plans for the best and propopriate on clients. need, travel schedules and budgets. However Sometimes might have any problems with clients example communication between staff and clients, visa Problems. Bad weathers. hotels Problems. Restaurants booking and tickets booking. Integrin of tickets booking sometimes have any problem exam[le clients would like to sit in front row. clients would like to sit near window etc. and the last in Document. Floes problems in Accounting Department So this project have to study in case of planning process and problems solving However in this project have to present in problems solving in travel management in contractors group. So we can conclude inform like this 5 appointments.
1) Communication development.
2) Visa Details developments.
3) Travels program planning.
4) Ticket booking planning.
5) Documenting accounts.

Keywords: Communication/ Knowledge of Visa Document details/ Travel planning Suggestion/ Document folders management/ Solving Problems successful.

Abstract

          Siam Orchard Group Co., Ltd. has been operating since 2548 by tour business is registered with the Tourism Authority of Thailand. Various countries Tour Operators Licence No. 11/3401n, the company does business. Foreign tour and unified by a popular country. Japan. So it is a survey the attitude of Thai tourists to the services of tour companies : a case study of Japan, which surveyed by questionnaire in paper form, and then compile the summary. and Analysis The results of this research will be useful to the body of knowledge related to the travel agency. To explore the problems and weaknesses to improve service quality even further. Thai tourists come to the services of Siam Orchard Group Co., Ltd. Found that most female tourists in Thailand. Aged between 25-35 years. For the services of travel agencies abroad. Thai tourists attitudes and opinions. The General Information found that Thai tourists have satisfied most. The services of a driver and coach. The tour program found that Thai tourists have satisfied most. Details of the program. The hotel found that Thai tourists have satisfied most. Food and drink. The services of a tour guide found that Thai tourists have satisfied most. courtesy.

Kerwords: A survey / Travel desk / service

Abstract

          Thai Catering Department was constructed in 1960 and was one of Business Support Group of Companies Limited, managed with food manufactured for passengers both of flights inboard and outboard. The other company is service managed by the local business about food such as restaurant at international airport, Puff &Pie Bakery. The catering services both in and out. This project is about tie-dye, the purpose of this study was to take the old napkins by included with the identity in cultural from natural materials to apply with the old napkins. Then the entrepreneurs were interested in making tie-dye napkins, improved and find out the new tricks or design. The study aimed at the way to make the dining tables look beautiful and colorful for your party.Survey Satisfaction Snape McLaughlin dyed fabric.From all respondents 10 people, including the most usable. An average of 4.2 of 10 healthy people. Representing a 4.2 average number of 10 people using natural dyes. An average of 3.6 more boards lead 10 people to recycle. An average of 3.5 of 10 designs on cloth representing an average 2.4 minimum of 10 people, respectively.

Keywords : Napkin, Natural Color

Abstract

          Lover Travel Company Limited is a company that is constantly evolving as the business conducted medium is popular with tourists during his four years in the travel business, the company has accumulated experience in business management to improve. resolve to develop its potential in the management and service even better. The company has been divided into two application forms of tourism is are inbound and outbound operation also offers reservation such accommodation , Air ticket , . To facilitate the tourists. The boat tours are popular nowadays and the highest sales for the company. By the organizers to be treated in a cooperative education program at Lovers Travel Company Limited for a period of three months, the organizing committee is assigned to duty in the coordination. Which is responsible for coordination with customers. However, the organizers do realize the importance of a tour boat. And apply the knowledge gained from duty applications in tourism programs to meet the needs of the most discerning traveler. “Ferry line launch the route Surat Thani – Kho Phangan – Koh Tao two days one night of Lover Travel Company Limited.” The goal hand, a group working for the Company Lovers Travel Ltd to increase. Sales to companies in order to extend the tour boat has made the program more responsive to customer needs and feedback with customers have a variety of options to enhance decision-making and more. up And this program can help increase sales for Lovers Travel Company Limited as well.

Keywords: launch the route Surat Thani – Koh Phanhan – Koh Tao two days one night.

Co-op Liberal Arts – Tourism Studies