Project Title : Desired Characteristics of Ground Staff
By : Ms.Chutima Nilthaisong, Ms.Wanwisa Hamphonchom, Dr.Nantira Pookhao Sonjai
Advisor : Dr.Nantira Pookhao Sonjai
Degree : Bechelor of Arts in Hotel Studies
Major : Hotel Studies
Faculty : Liberal Arts
Semester / Academic year : 1/2017
This cooperative project is to study about desired characteristics of ground staff . Present ground staff and people who want to apply for the position of ground staff can use information derived from this research. Questionnaire was used for data collection. 400 ground staff was the respondentspurposive sampling. is used.
The result showed that most of the respondents were women and age between 20-40 years old. They mostly hold bachelor degree and acquired experience of ground staff for less than 10 years. The most vital factor in relation to moral and ethic that related to desired characteristics of ground staff was responsibility and aware of professional conduct. The most important factor in relation to knowledge and skill that related to desired characteristics of ground staff was qualifications match the position ofground customer service. Lastly, the core factor in relation to personal attributes that related to desired characteristics of ground staff was patience.
Keywords: Airlines, Desired characteristics and ground staff.